First Impressions Volunteer

Be the first point of contact at the Central Hub as you welcome guests and provide administrative support across departments.

Commitment: 4 hours per fortnight
Location: Belmont Central Hub
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First Impressions Volunteer
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Is this you?

  • Are you interested in customer service volunteer work?
  • Do you have a warm smile and friendly personality?
  • Are you over the age of 18 and able to work in a professional setting?
  • Can you easily work solo but also part of a team? 

About the role 

As a First Impressions Volunteer, you will be the first point of contact for our Central Hub. You will welcome guests and greet people who visit St John Ambulance.  You will offer administrative support across all departments at the Hub. This role is suitable for those with experience in the desirable competencies as well as those wishing to gain administrative experience.

What your role involves

  • Receiving visitors at the front desk by greeting, welcoming, directing and announcing them appropriately
  • Maintain office security by following safety procedures and controlling access via the reception desk (monitor visitor book and badges)
  • Receive, sort and distribute daily mail/deliveries
  • Handling company inquiries
  • Perform other clerical receptionist duties
  • Other Duties as directed

Skills and Qualifications

  • Customer focused
  • Professional attitude and appearance
  • Positive attitude
  • Great communication skills 
Skills you will develop
  • First aid skills
  • Customer service skills
  • Communication skills
  • Multitasking skills
  • Organisational skills
  • Computer and phone skills
Free Training Available
  • Provide first aid certificate
  • Customer service

Volunteering locations

Located in metropolitan Perth.

Additional information

Benefits to you
  • Free first aid training
  • Free ambulance cover for yourself, spouse and dependents, as specified by St John Ambulance WA 
  • Free uniform
  • Free training in all skills and clinical training relating to your volunteer role
  • Pathway to Cert IV in Ambulance Care for all volunteers who seek   accredited training
  • Annual St John Conference and dinner dance in Perth, to which all volunteers are invited, with cost heavily subsidised.
  • National and international recognition for your volunteering and community contribution
  • Access to all Volunteer Member Benefits including corporate discounts and other ad hoc offers and specials.
Recruitment Method

To become a volunteer with St John Ambulance Western Australia, you will be asked to complete an on-line application, including a medical questionnaire and submit a National Police check. The on-line application is available from:

Ongoing training

All our volunteers are provided with the necessary training to enable them to carry out their role. To continue to operate in your role, you must maintain the competencies required and an appropriate level of fitness as roles are physically demanding.


All information concerning our volunteers is treated as strictly confidential at all times.


Your volunteering for St John Ambulance should not cost you anything. We will reimburse all legitimate out of pocket expenses incurred during your time volunteering with us. You should talk to your supervisor to confirm what expenses you can claim.

Award & recognition

St John Ambulance has a long history of recognising the outstanding contributions volunteers make to the organisation. We seek to recognise all volunteers and there are a number of distinguished national awards that you can be eligible for including our internal reward and recognition program.

Workplace Behaviour Policy

Volunteers at St John are expected to abide by the work place behaviour policy and relevant procedures. The policy and procedures are available for view on the intranet.

Safety Injury & Support Services

Volunteers will be informed of the Occupational Safety and Health requirements applicable to volunteers. Safety Injury and Support Services provide extensive information about their services and policies on the intranet.

Wellbeing & Support Services

St John places a very high value on the health and wellbeing of their volunteers and provides an extensive support network through its confidential Wellbeing and Support program, accessible 24 hours a day, 7 days a week.